Last updated: February 9, 2026
These Terms of Service ("Terms") govern your access to and use of the DuraEdgeAI software application and related services (collectively, the "Service") provided by Novaloop AG, a company incorporated under Swiss law, with registered office at Geiselweidstrasse 46, CH-8400 Winterthur, Switzerland ("Novaloop", "we", "us", or "our").
By purchasing a license, downloading, installing, or using the Service, you ("User" or "you") agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
To use the Service, you must provide accurate and complete information during the checkout process, including your name, email address, and billing information. You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account.
You are responsible for keeping your License Key confidential. Novaloop AG is not liable for any loss or damage arising from unauthorized use of your License Key.
New subscriptions include a free trial period (currently 14 days, as indicated at checkout). During the trial, you have full access to all features. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription and you will be charged at the then-current rate.
Subscriptions are billed on a recurring basis (monthly or annual, depending on the plan selected). By subscribing, you authorize Novaloop AG to charge your payment method at the beginning of each billing cycle.
All payments are non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. No prorated refunds are provided for partial billing periods.
We may adjust pricing from time to time. Price changes will be communicated at least 30 days in advance via email. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
Subject to these Terms and a valid Subscription, Novaloop AG grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Software on compatible devices in accordance with the machine activation limits defined by your subscription plan.
This license is for your personal or professional use only. You may not share, transfer, or assign your license to any third party without prior written consent from Novaloop AG.
You may use the Software as an assistive tool for clinical documentation, meeting transcription, and the other features described in our product documentation. The Software is designed to support clinical workflows but is not a medical device and must not be used as a substitute for professional medical judgment.
You shall not:
You acknowledge and agree that you bear sole responsibility for all clinical decisions. The Software provides documentation and informational support only. It does not diagnose, treat, or make clinical recommendations.
The Software, including all code, algorithms, models, designs, documentation, trademarks, and other intellectual property, is and remains the exclusive property of Novaloop AG. These Terms do not grant you any rights to our intellectual property except for the limited license described in Section 5.
DuraEdgeAI is not a medical device within the meaning of Regulation (EU) 2017/745 (Medical Device Regulation) or the Swiss Medical Devices Ordinance (MepV). The Software does not provide medical advice, diagnosis, or treatment recommendations. It is an assistive documentation and informational tool designed to support clinicians in their work.
All clinical decisions remain the sole responsibility of the treating physician or healthcare professional. Users should not rely on the Software as a substitute for their own professional medical judgment, training, or expertise.
The Continuous Education feature provides references to scientific literature for informational purposes only. It does not constitute clinical guidance.
Accuracy Disclaimer: You are responsible for reviewing and verifying all content generated by the Software, including transcriptions, summaries, and clinical notes, before incorporating them into medical records or relying on them for any purpose.
In Standalone Mode, all audio, transcriptions, and clinical content are processed entirely on your device. No patient data is transmitted to Novaloop AG or any third party.
In Managed Trusted Cloud Mode, audio and clinical content may be transmitted to the designated cloud inference provider (currently Microsoft Azure OpenAI) for AI processing only. Data is not stored or retained by the cloud provider or by Novaloop AG. All transmissions occur over encrypted channels.
In both modes, you remain the sole data controller for any patient data processed by the Software. Novaloop AG does not store or retain patient data in either mode and is not a data processor with respect to patient data.
The Service integrates with the following third-party services:
Novaloop AG is not responsible for the availability, accuracy, or practices of third-party services.
You agree to indemnify, defend, and hold harmless Novaloop AG, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Swiss law, including liability for intentional misconduct or gross negligence.
The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Novaloop AG does not warrant that the Service will be uninterrupted, error-free, or free of harmful components. This disclaimer is subject to mandatory provisions of Swiss law that may not be excluded by contract.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, changes to operating system requirements, third-party service outages, or government actions.
You may cancel your Subscription at any time through your Stripe customer portal or by contacting us at team@duraedge.ai. Upon cancellation, your access continues until the end of the current billing period, after which your License will be revoked.
Novaloop AG may suspend or terminate your access to the Service if you breach these Terms and fail to cure such breach within 14 days of written notice from Novaloop AG. Novaloop AG may suspend access immediately in cases of material breach affecting security or intellectual property. In the event of termination for cause, no refund will be provided.
Upon termination, your License is revoked and you must cease all use of the Software. Sections that by their nature should survive termination (including but not limited to Sections 7, 8, 9, 11, 12, 13, and 16) shall survive.
These Terms are governed by and construed in accordance with the substantive laws of Switzerland, excluding its conflict-of-laws provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Winterthur, Canton of Zurich, Switzerland.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Novaloop AG regarding the Service and supersede all prior agreements and understandings.
If you have questions about these Terms, please contact us: